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Product Operations Manager

UpGuard
Full-time
Remote
Australia
Who are we?UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes—whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.

The Product team at UpGuard includes Product Management, Engineering, Design, and Support. Our team’s vision is to provide a best-in-class SaaS platform for organizations to manage their cybersecurity risk. We aim to build a platform that users love and come to rely on, and one that regularly and consistently improves.

Where does this role fit in?As our Product Management team has grown, we’ve identified an opportunity to add a Product Operations function to support it. The Product Operations Manager role is our first hire into this team. In this role, you will play a crucial role in optimizing our product processes and ensuring seamless collaboration across teams. You’ll analyze data to provide actionable insights to our Product Managers, drive our product roadmap processes, and own the tool stack used by the product team.

What will you do?

    • Collect and analyze product data to generate actionable insights for Product Managers.
    • Develop and maintain dashboards and reports to track product performance and key metrics.
    • Serve as the liaison between the product team and other departments.
    • Ensure all teams have the necessary data and information to make informed decisions.
    • Manage the planning and execution of product roadmap processes.
    • Coordinate with stakeholders to align on priorities, goals, and timelines.
    • Manage and optimize the tools and platforms used by the product team.
    • Evaluate and implement new tools to enhance efficiency and collaboration.
    • Identify opportunities to streamline product processes.
    • Implement best practices to improve workflow and productivity.
    • Assist in onboarding new team members regarding product processes and tools.
    • Provide ongoing support to the product team on operational tasks.

What will you bring?

    • Strong knowledge and experience in product operations, product management, or a similar role.
    • 3+ years of experience in a related field.
    • Proficiency in data analysis tools (e.g., SQL, Excel, R, Matlab, Looker).Excellent communication and interpersonal skills.
    • Familiarity with product management tools (e.g., Jira, Aha!, Productboard).
    • Proven ability to work cross-functionally in a fast-paced environment.
    • Detail-oriented with strong organizational skills.
    • A Bachelor's degree in Business, Data Science, Engineering, or a related field.

What will give you the edge?

    • Experience with process improvement methodologies.
    • Familiarity with data visualization and reporting tools.
    • A keen interest in product management and developing customer-centric solutions.
    • Self-starter attitude with the ability to manage multiple projects simultaneously.

What’s in it for you?

    • Impactful Work: Own a crucial and evolving area of our product operations, supported by a talented team that enables you to deliver impactful solutions to our users regularly.
    • Growth Opportunities: Use your skills to help thousands of companies and enhance your career development.
    • Collaborative Culture: Work with great people and be part of a team that values innovation and continuous improvement.
    • Monthly Lifestyle Subsidy: Use this for financial, physical, and mental well-being.
    • Work-from-Home Setup Allowance: We'll help you get set up within your first 3 months.
    • Annual Learning & Development Allowance: Support for your career development with opportunities to expense against this allowance.
    • Generous Annual Leave/PTO Allowances: Time to recharge your batteries.
    • 18 Weeks Paid Parental Leave: Irrespective of parenting role.
    • Personal Leave Allowance: Includes sick and carer’s leave.
    • Fully Remote Working Environment: While we have physical offices, attendance is not mandatory.
    • Personal Device Security & Online Privacy Protection Subsidy: We provide a paid subscription to a personal device security and online privacy protection platform.
    • Generative AI Subsidy: Access to generative AI tools to support your work.
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, DC or NV. 

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

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