Social Worker, Notifier Support Service

The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. Ahpra’s overall mission is to protect the public by regulating health practitioners efficiently and effectively in the public interest to facilitate access to safer healthcare for all the community.

The Notifier Support Service sits within the National Legal Practice at Ahpra and works to support regulatory operations and the office of the CEO in the work it undertakes in carrying out Ahpra’s core regulatory and legal function.  

About the role

The social worker will provide professional trauma informed and high-quality process and procedural support to people identified as being eligible for the service.  At this stage the focus is on matters involving victim survivors of sexual boundary breaches and sexual misconduct.  The social worker will play a key role in a small team within Ahpra – the notifier support service.  They will work within a multi disciplinary setting, working closely with Regulatory and Legal Advisors.

We have two full-time, ongoing positions available to be located in Melbourne, Brisbane, Adelaide, or Perth offices.

In this role you will:

• Manage a caseload, working cooperatively with notifications and legal staff, external legal firms, and other relevant stakeholders, to ensure a high standard of service and support to victim survivors/witnesses. This will include ensuring they are informed about and prepared for tribunal hearings and legal processes, where relevant. The role does not include providing counselling to individuals.
• Provide assistance, information, and referral pathways to notifiers (victim survivors/ witnesses) identified as being eligible for the service.
• Monitor and report on your caseload and issues arising with your cases contributing to the ongoing development of the service.

About you

You will be the process navigator for the notifier, by being committed to supporting them through a regulatory and legal process. You will have exceptional interpersonal and communication skills, able to express empathy, understanding, and warmth, while communicating in clear and accessible ways. You will have the ability to engage effectively and professionally with internal and external stakeholders on various levels. Previous experience working with clients remotely is desirable. You will also meet the following criteria:

• Qualification: Degree in Social Work.
• Minimum of five (5) years case management or social work experience that includes providing assistance, support, information and referrals to victim survivors/witnesses in long-running and emotionally fraught legal cases.
• Proven ability to work in a demanding environment and provide guidance to others in managing complex and sensitive situations and issues.
• Experience working as part of a multidisciplinary team and demonstrated ability to use initiative, self-awareness and sound judgement.
• Relevant Working with Children check for your state or territory

You embody our values of Integrity, Respect, Collaboration, and Achievement, enabling you to build trust with stakeholders.

What we offer:

• We are a stable workforce, with internal opportunities for growth and development
• Flexible working practices: best of both worlds, working a mix from office and remotely
• Outstanding employee benefits: discounted gym memberships and private health insurance
• Attractive salary of $113,718 per annum plus superannuation

To apply:

• Click ‘Apply for this job’ to submit your application and view the position description
• Your application must include a current resume and a cover letter addressing the “Experience” section of the Role Description (2 page maximum)
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
• For any queries or a confidential discussion regarding this position, please contact recruitment@ahpra.gov.au

Role Description:  Social Worker, Notifier Support Service role description

Closing Date: 11:30pm AEST Wednesday 29 January 2025

Please note applications will be screened and shortlisted during the advertising period.  Should we receive suitable candidates during this time, the advertising period will cease. 

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks. 

Ahpra requires all employees to comply with Ahpra policies, including the Flexible working policy. 

Ahpra acknowledges the Traditional Owners of Country throughout Australia and their continued connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and Elders past and present. 

With respect, no agencies please