Our mission and where you fit in
At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.
There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!
What might your days look like
The Instructional Designer will be responsible for designing and facilitating team and individual courses for Heroes and our customers, with a key focus on the Employment Hero Payroll platform. This role will be offered as a 12 month fixed term contract.
To be successful in this role, you should be a creative and engaging facilitator with experience using and administering learning tools.
You will have expertise in various educational techniques to ensure that our training offering adds value to customers and equips internal teams with the necessary tools to deliver a positive and memorable customer experience.
As an Instructional Designer you'll be responsible for;
- Leading the Payroll platform component of the CX L&E experience, whilst building and maintaining key relationships with subject matter experts across teams such as Customer Care, Customer Solutions, Digital Engagement, Design, Operations and Product, to identify and address employee and customer educational needs.
- Design and deliver a training curriculum, as well as compelling course content, to drive customer and Hero retention, including but not limited to:
- Applying tested learning theories and educational techniques to promote engagement.
- Creation and provision of multimedia platform offerings that provide exercises and activities to enhance the learning process (e.g. tips, surveys, Q&As etc.).
- Activation of learning opportunities for internal teams on the Employment Hero tech stack, soft skill and technical skill creation and enhancement.
- Promotion of learning (e.g. marketing tip and tricks posts, new product releases).
- Sourcing, interpreting and evaluating data and insights from internal and external sources, including conducting research and analysis on learners.
- Maintain records of materials and gather feedback on the quality of training and processes from trainees, instructors, and managers.
- Liaising with clients in webinars and focus groups to optimise the voice of the customer, their pain points, expectations and requirements for beneficial learning and educational experiences.
What will you bring:
- Experience as a Training Facilitator, Course Designer, Instructional Designer or similar role including developing and presenting material to external and internal stakeholders.
- Experience in Payroll is highly desirable.
- Knowledge of learning theories and educational design techniques.
- Experience building digital assets and multimedia content.
- Proficiency in G Suite applications, Rise Articulate, Asana, Go1 and Confluence highly regarded.
- Proficiency in reporting content and campaign effectiveness using tools like Google Analytics and Excel.
- Strong customer service experience with the capability to build effective working relationships.
- Experience writing effective copy, instructional text, and audio scripts/video scripts.
- Solid knowledge of course development software and/or Learning Management Systems.
- Exposure to project management and qualitative and quantitative data analysis.
- Excellent communication and organisational skills.
Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.
The EH Way
The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/
In short, you’ll love working with us if:
- Revolutionising employment gets your heart racing.
- You thrive on the flexibility (and responsibility) of a remote-first business.
- Our values align, and shape how you show up every day.
- You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.
Plus, you’ll get to enjoy a number of great perks, including:
- A generous budget for your home office.
- Cutting-edge tools and technology.
- Reward and recognition programs - because great work should be recognised and rewarded.
- Cashback offers and discounts on popular brands through our Swag app.
Are we a match?
Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.